Revolut works to resolve global service outage affecting banking and trading
The fintech firm confirmed that customer funds and data remain secure despite the widespread disruption to its core banking services.
Key points
- Revolut is working to resolve a massive global outage affecting 28 services, including sign-ins, payments, and trading.
- The company stated that the incident began on Tuesday morning and that all customer money and data are safe.
- This event follows previous security incidents, including a data breach involving PII shared with a threat actor last month.
Fintech company Revolut is working to resolve a significant service disruption that impacted its operations worldwide earlier today. The incident has prevented tens of thousands of users from accessing the Revolut app, using mobile banking services, or transferring funds between accounts.
According to BleepingComputer, the outage has affected multiple core functionalities since Tuesday morning. Revolut issued a statement confirming that while services are disrupted, the financial assets and personal data of its customers remain secure. The company apologized for the inconvenience and noted that engineers have been addressing the issue since it was identified.
Scope of the Service Disruption
The company’s official status page indicates that the outage impacts 28 distinct services. These include critical functions such as user sign-ins, card payments, fund transfers, currency exchange, stock trading, and live support chat channels. All affected services are currently flagged as partially unavailable on the monitoring dashboard.
Revolut provides banking, money management, and investment services to more than 80 million customers across 160 countries and regions. The user base also includes 800,000 business customers who rely on these platforms for daily financial operations.
Recent Security Context
This operational failure occurs shortly after Revolut disclosed a data breach last month. In that incident, the company shared personally identifiable information (PII) from an undisclosed number of customers with a threat actor who was impersonating a government agency.
Four years ago, in September 2022, Revolut disclosed another data breach where threat actors stole personal, contact, and financial information belonging to more than 50,000 customers. These prior events highlight the ongoing security challenges faced by large-scale fintech providers.
What should you do?
Security professionals should monitor vendor status pages for real-time updates during widespread outages. Organizations using Revolut for business operations should verify transaction statuses manually if possible. Users should avoid repeatedly attempting transactions, as this can exacerbate system load.
What to do and how to stay safe: Revolut
- Check the official vendor status page to confirm which specific services are currently unavailable before attempting to use them.
- Monitor account balances through alternative channels if available, to ensure no unauthorized transactions occurred during the downtime.
- Avoid retrying failed transactions immediately, as this may create duplicate entries or further strain the recovery process.
- Review recent transaction history once services are restored to verify that all pending transfers completed correctly.
Step-by-step guide: Mobile Device Security: How to Protect Data Beyond Passwords
General security guidance from the Threat Times newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
Did the Revolut outage involve a data breach?
No, Revolut stated that the outage was a service disruption and confirmed that all customer money and data are safe.
How many services are affected by the Revolut outage?
The company’s status page indicates that 28 services, including sign-ins and payments, are partially unavailable.
When did the Revolut service disruption begin?
The company stated that the outage has affected its services since Tuesday morning.
