Google Cloud London Outage Disrupts Services for Revolut and Other Firms
A widespread failure in Google Cloud’s London region on Tuesday morning caused significant service interruptions for fintech Revolut and dozens of other cloud products.
Key points
- Google Cloud services in the europe-west2 London region began failing at 07:08 UK time on Tuesday.
- Fintech Revolut experienced app and payment outages linked to the Google Cloud disruption, affecting users across Europe.
- Google listed 36 affected products, including Compute Engine and Cloud Storage, while engineers investigated the cause.
Google Cloud experienced a significant outage in its London data center region on Tuesday morning, disrupting dozens of services and impacting major customers such as fintech Revolut. The incident began at 07:08 UK time in the europe-west2 region, causing widespread errors and network faults for firms running systems on the platform.
According to Google’s service health page, the disruption affected 36 products, including Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, and BigQuery. Google stated that customers were experiencing higher-than-normal error rates and intermittent network issues. Engineers were actively investigating the root cause, and the company advised customers to migrate workloads to other zones or regions if possible.
Context and Background
The outage impacted the cloud region Google operates from London, which hosts critical infrastructure for numerous businesses. Google apologized for the disruption on its status page but did not provide an estimated time for full service restoration. The company scheduled its next update for noon UK time. Reports of trouble with Google Cloud services also spiked on outage tracker Downdetector during the morning hours.
This incident follows earlier developments in Google’s cloud ecosystem, such as the introduction of optional cloud-based AI scam detection in Google Messages, as Threat Times reported on October 19, 2026. While unrelated to this infrastructure failure, it highlights the growing reliance on Google’s cloud and AI services for consumer and enterprise applications.
Who Is Affected
Revolut, a London-based fintech with more than 80 million personal users, was among the prominent firms affected. Customers in the UK, Ireland, France, Spain, Romania, and Germany reported issues using the app and making card payments. A person familiar with the matter told Reuters that Revolut’s outage was directly related to the Google Cloud disruption. Revolut runs its app and back-end systems on Google Cloud, a partnership expanded in September 2025 to include AI tools for fraud detection.
Revolut’s status page showed most services as unavailable or partially unavailable, including card payments and cash withdrawals. The company stated that a service problem had hit several features but assured customers that their money and data remained safe. Separately, ING Germany reported that some customers could not log in to its online banking app due to a technical fault, though Reuters did not link this issue to the Google Cloud outage.
What should you do?
Users and businesses relying on Google Cloud services in the London region should monitor Google’s service health page for official updates and estimated restoration times. If possible, administrators should consider migrating critical workloads to alternative cloud regions or zones to maintain service continuity. Customers of affected services like Revolut should expect delays in transactions and app functionality until the underlying infrastructure issues are resolved.
What to do and how to stay safe: Google Cloud
- Monitor official service status pages from your cloud provider and affected vendors for real-time updates on outage resolution.
- If you manage cloud infrastructure, verify if your workloads can be temporarily shifted to unaffected regions or zones to minimize downtime.
- Check for official communications from affected service providers, such as Revolut or ING, regarding data safety and service restoration timelines.
- Avoid repeatedly retrying failed transactions or logins immediately after an outage begins, as this can sometimes exacerbate system load during recovery phases.
Step-by-step guide: Cloud Misconfiguration Response: Containment, Recovery and Prevention Steps
General security guidance from the Threat Times newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
Which Google Cloud products were affected by the London outage?
Google listed 36 affected products, including Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, and BigQuery.
Was Revolut’s outage caused by the Google Cloud failure?
Yes, a person familiar with the matter told Reuters that Revolut’s outage was related to the Google Cloud disruption.
When did the Google Cloud outage begin?
The problems began at 07:08 UK time on Tuesday in the europe-west2 region.
