Revolut and Lloyds Bank Confirm Widespread Online Banking Service Outage
Thousands of users report access issues as both financial institutions confirm service disruptions starting early morning.
Key points
- Revolut confirmed an outage affecting multiple services for thousands of customers.
- Lloyds Bank experienced simultaneous service issues with hundreds of user reports.
- Problems began at approximately 6.46am BST, coinciding with Google Cloud reports.
Revolut has confirmed that its online banking services are currently down for many users, marking a significant disruption to its digital operations. The fintech company acknowledged the outage, stating that it is impacting multiple services across its platform. This confirmation follows a surge in user complaints reporting an inability to access accounts or perform transactions through the application.
Lloyds Bank is also experiencing simultaneous service failures, with customers reporting similar access issues to their online banking portals. Both institutions saw their problems begin at the exact same time, specifically at 6.46am BST or 1.46am ET. This synchronized timing has led to speculation about a shared underlying cause for the widespread technical difficulties.
Context and Background
According to TechRadar, the outage generated large spikes on Downdetector, a platform that tracks service availability. At the peak of the disruption, there were almost 1,500 reports submitted by Revolut customers regarding the service failure. These numbers indicate a substantial volume of users were unable to utilize the platform during the initial hours of the incident.
Lloyds Bank recorded approximately 500 reports on Downdetector during the same peak period. While the volume of new reports has dropped slightly since the initial surge, the outage appears to be ongoing for many users. The persistence of the issue suggests that resolution efforts are still in progress and that full service restoration has not yet been achieved.
Who Is Affected
The disruption primarily impacts customers relying on digital banking channels for both Revolut and Lloyds Bank. Users attempting to log in, check balances, or transfer funds are encountering errors or complete service unavailability. The simultaneous nature of the outages at two distinct financial institutions raises questions about potential infrastructure dependencies.
TechRadar notes that the timing of these outages could potentially be related to confirmed problems with Google Cloud services. While a direct causal link has not been explicitly stated by the banks, the correlation in timing is notable. Google Cloud issues can sometimes cascade to dependent services, potentially explaining why two separate entities failed at the same moment.
What should you do?
Users experiencing difficulties should avoid repeatedly attempting to log in, as this can further strain server resources. It is advisable to check official status pages or social media channels from Revolut and Lloyds Bank for real-time updates on restoration progress. If immediate access to funds is critical, users may need to visit physical branch locations if available.
Monitoring Downdetector can provide a broader view of the outage's scope and duration. As the situation develops, both institutions may release further statements regarding the root cause and expected resolution time. Patience is recommended as technical teams work to restore full functionality to the affected services.
What to do and how to stay safe: Revolut
- Check official company status pages or verified social media accounts for real-time outage updates.
- Avoid repeatedly attempting to log in or perform transactions to prevent additional server strain.
- Use alternative banking methods such as physical branches if immediate access to funds is required.
- Monitor third-party tracking sites like Downdetector to gauge the broader scope of the disruption.
Step-by-step guide: Mobile Device Security: How to Protect Data Beyond Passwords
General security guidance from the Threat Times newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
When did the Revolut and Lloyds Bank outages start?
The service disruptions began at approximately 6.46am BST or 1.46am ET.
Has Revolut confirmed the cause of the outage?
Revolut has confirmed an outage affecting multiple services but has not specified the root cause.
Could Google Cloud issues be related to these banking outages?
TechRadar suggests the timing could potentially be related to confirmed Google Cloud problems.
