Revolut Outage Blocks App Access and Card Payments Across Europe
Revolut users in the UK, France, Ireland, Romania and Spain faced widespread service disruptions on Tuesday morning, with thousands reporting failed transactions.
Key points
- Revolut customers across Europe could not access the app or use cards for payments on Tuesday morning.
- Downdetector logged over 2,000 reports, with the majority concerning app access and money transfers.
- The company confirmed a service disruption but stated that customer funds and data remained secure.
Revolut experienced a significant service disruption on Tuesday morning that prevented customers across Europe from accessing its mobile application or using their debit cards for payments. The outage affected multiple core features of the fintech platform, causing widespread inconvenience for users in several countries.
The disruption began early in the day, with users in the United Kingdom, France, Romania and Spain reporting an inability to move money or complete transactions. Irish broadcaster RTÉ also confirmed that customers in Ireland faced similar difficulties, noting that some were unable to pay by card in physical stores. This specific impact on card payments is unusual for typical banking outages, which often leave offline transactions functional.
Scope and Technical Status
Outage tracker Downdetector recorded more than 1,500 reports initially, a number that rose past 2,000 by 9 am. Analysis of these reports showed that 63 percent of users were concerned about app functionality, while 20 percent reported issues with transfers and 8 percent struggled with logging in. Despite the volume of complaints, Revolut’s own system status page displayed all services as operational during the peak of the incident.
Revolut acknowledged the issue through a post on its support account on X. The company stated that engineers were working to restore full service as quickly as possible and apologized for the inconvenience. Management emphasized that while access was restricted, customers’ money and personal data remained safe and secure throughout the disruption.
Affected User Base
The outage impacted a substantial portion of Revolut’s global user base. The fintech firm reports having more than 80 million personal customers and over 800,000 business customers worldwide. In the United Kingdom alone, the company serves approximately 13 million customers, making the regional impact significant. The company recently applied for a US bank charter and was valued at $115 billion in its latest share sale.
At the time of reporting, Revolut had not disclosed the specific cause of the outage or provided a timeline for when full service would resume. Users continued to report difficulties reaching support through in-app chat features, compounding the frustration of being unable to access their funds. The lack of a confirmed root cause left customers uncertain about the duration of the service interruption.
What should you do?
Users experiencing service disruptions should monitor official company channels for updates on resolution timelines. Checking independent outage trackers can provide a broader view of whether the issue is widespread or localized. If immediate access to funds is critical, customers may need to rely on alternative payment methods or bank accounts that are not affected by the disruption.
What to do and how to stay safe: Revolut
- Monitor the vendor’s official social media accounts and status pages for confirmed updates on service restoration.
- Verify the scope of the issue using independent outage tracking services to distinguish between local and global problems.
- Maintain access to alternative payment methods or secondary bank accounts to ensure continuity during widespread fintech outages.
- Avoid repeatedly attempting transactions or logging in, as this can further strain server resources and delay recovery efforts.
Step-by-step guide: Mobile Device Security: How to Protect Data Beyond Passwords
General security guidance from the Threat Times newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
Which countries were affected by the Revolut outage?
Customers in the UK, France, Romania, Spain and Ireland reported disruptions to app access and card payments.
Did Revolut confirm the cause of the service disruption?
No, Revolut had not stated what caused the outage or when full service would return at the time of reporting.
Are customer funds safe during the Revolut outage?
Yes, Revolut confirmed that customers’ money and data were safe despite the service disruption affecting multiple features.
